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Travel Service Representative

- The Contractor shall provide a full range of support services required to carry out the duties and responsibilities of the Finance Department, Government Travel Branch.

- The Contractor shall provide support to include, but not limited to, the following:

- Review travel authorizations for completeness and accuracy.

- Review travel vouchers for completeness and accuracy.

- Communicate with travelers to ensure required documentation is included in travel authorizations and vouchers, respond to all customer inquiries within (1) business day and monitored until resolved. Keep Travel Branch Head informed of any significant issues.

- Assist travelers in the preparation of travel authorizations to ensure accuracy prior to routing for review and certification.

- Assist travelers in the preparation of travel vouchers to ensure accuracy prior to review and authorization. This includes printing all required supporting documentation.

- Assist customers with generating passport applications and ensuring customers have complete package prior to attending appointments with PSD. - Prepare the letter to the State Department and DS-11/DS-82 for the Travel Branch Head’s signature. Set appointment times for the customer to pick up documentation prior to their appointment with PSD.

- Facilitate over the counter operations. Provide support answering the phones, taking messages, and relaying information across the section. Provide information to customers checking-in and checking-out of the Command and ensure process is facilitated through Command appointed Organizational - Defense Travel Administrators (ODTAs) and Agency Program Coordinators (APCs).

- Support documentation retention through use of TWMS or approved filing processes.

- Assist travelers with Defense Travel Systems (DTS) issues and questions.

- Assist AO and CO with preparing documents for PACFLT and FIAR audits.

- Provide support in the review and assist in the maintenance and creation of Government Travel Branch Standard Operating Procedures (SOPs).

- Assist in the maintenance, creation, and distribution of travel related spreadsheets and workload reports.

- Generate and distribute travel reports to members of the section.

- Assist with records management and document retention processes. Assist the section in the requesting and maintaining required training certificates and forms from DTS appointed officials.

- Assist the section in facilitating KATA and process improvement related projects.

- The contractor shall have a minimum requirement of 1-year of government travel experience dealing with temporary duty (TDY) travel.

- The Contractor shall apply working knowledge of laws and regulations pertaining to travel and the Government Travel Charge Card (GTCC) program, including DoD FMR, DoN Travel Card Program and the DoD JTR. The Contractor shall effectively navigate applicable software and systems, such as - ----- Defense Travel System (DTS), GTCC Software, IntelliLink, and Microsoft applications.

- The Contractor shall act as the Agency Program Coordinator (APC) and effectively manage the GTCC Program. In order to be delegated as an APC, the - Contractor shall complete training courses required by Government Travel Charge Card Regulations: Authorized by DoDI 5154.31, Volume 4 and -NAVSUP Instruction 4650.7 (Navy Policies for Operation and Management of the Government Travel Charge Card). The Contractor shall provide customer service as an APC. The Contractor shall ensure all customer inquiries are responded to within one (1) business day and monitored until resolved.

- The Contractor shall process check-in and check-out requests for new, transferring and departing employees. The Contractor shall maintain required documentation per DoDI 5154.31, Volume 4 and NAVSUPINST 4650.7.

- The Contractor shall monitor and process GTCC Individually Billed Accounts (IBAs) and Centrally Billed Accounts (CBAs) account information and activities. The Contractor shall monitor and analyze the GTCC online system and IntelliLink reports for misuse, abuse and delinquencies. The Contractor shall take appropriate action based on guidance from Travel Branch Supervisor.

- The Contractor shall complete the Dormant Accounts Review – Quarterly (DARQ) for Travel. Contractor shall provide accurate analysis, update the DARQ tool, and prepare DARQ packages that fully support audit requirements.

- Provide monthly status and reports as required for metrics.

Experience: minimum 3 years government travel experience, dealing with temporary duty (TDY) travel


Salary: $37.50 to $42.07 per hour


Location: Naval Base, Coronado, San Diego

For immediate consideration, please email your updated resume and job application to: Lany Alcantara at


MORA Consultants dba MORA Technology Solutions (MORA) is a small 8(a), HUBZone and WOSB defense contractor founded in 2014 and headquartered in San Diego, California. We are an equal opportunity employer and believe in recruiting and developing the very best professionals in the field.   Although our corporate office is in California, we have employees supporting our customers from coast-to-coast. MORA is proud to offer competitive compensation and a comprehensive benefit package.

Employee benefits: Traditional 401k and Medical, Dental, Vision, Voluntary Term Life Insurance, Paid Vacation, and Paid Sick.

MORA is always looking for skilled employees possessing a desire to join and contribute to an employee-focused company committed to sustaining superior customer satisfaction. 

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